I walked into the interview unusually prepared. Not “I memorised buzzwords and rehearsed fake enthusiasm” prepared. Prepared because this was actually my field. User experience. Systems thinking. Accessibility. Workflow analysis. Information architecture. The messy, complicated, deeply human layer underneath software that most people never even notice until something breaks and suddenly everyone’s a UX critic. […]
UX Is Not Improv Theatre: They Asked Me to Improve Software I Was Seeing for the First Time
